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FAQ - Cart Help Buttons - Order History - Search My Orders

Where is this feature?

1.	Log In
2.	Order History
3.	Search My Orders

Related Items

1.	Send An Order Status Link With The Email Receipt

2.	Default Order Status For "Search My Orders"

3.	Order Status

4.	If I don't have realtime online credit card processing can I use ESD?

5.	Custom Email For 'Search My Orders' Utility

6.	Customer Email

Ship Date

8.	Field 11: itemsilentpost (optional)

Details

Frequently Asked
Question (FAQ)
Document Number: 761

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Order Status

This will allow you to track how far along your orders are in your shipping department. You must update it manually. It may also be sent to your customers if you check the box to send Order Status via Customer Email.

Order Status changes are saved and Order Status emails are sent when you click on the "Update these orders" button at the bottom of the page.

While you can basically decide for yourself how to use each Order Status, the cart system does assign special meaning to the following statuses:

VOID -While it is not possible to completely delete an order, you can set the status to VOID. VOID orders do not show up in searches, and are removed from the reports. Orders changed to/from VOID will automatically adjust the product inventory system, "Inventory Control".
Unknown -The cart will assign this status if the payment status of the order is unknown (payment could not be verified). Orders changed to/from "Unknown" will automatically adjust the product inventory system, "Inventory Control".
Back Order -The cart will assign the order this status if a portion of the order was not in stock and had to be placed on Back Order.